Home / Mould Services / Service Questions

Questions most often asked about our services

What does the inspection include and what should I expect?

When an inspector arrives, he walks through your property, checks for visible mould, humidity levels, temperature, and moisture problems. At the end of the inspection you will receive a written report of the inspector’s findings, a list of recommendations and a quote to remediate the mold if he feels it is too big for you to do yourself.

Why isn’t the inspection free?

We charge a small fee for our inspections so we do not have to cover the cost of our time by trying to sell you something you do not need. If your mould problem is small, we will tell you it is small and provide step by step instructions for you to clean it yourself, or, if you are uncomfortable doing the clean up work, provide you a quote to have our team come in and do it for you.

Do you have to cut my walls to look inside?

Often the inspector does not need to open walls. Our professionals have several techniques they use to identify mold. If the inspector feels the mould has gone behind the wall, and you own the property, they may ask for your permission to open a small part of the wall. If you do not own the property, the inspector would need written approval from the property owner.

Do you test for mold?

Mould testing is not always necessary. The first step is to have a certified mould inspector do a visual examination of your property. At that time the inspector will let you know if mold testing is needed.

How do you know it’s mould if you don’t test every single home?

Our team of inspectors is trained to spot mold using several different techniques. Often the first sign of mould is smell or discolouration on walls. A visual inspection of the property will give the inspector a good indication of whether there is mold present. Testing will always be done if the property needs a clearance report.

How long will it take to get an appointment?

Normally we will have an inspector out to your home or business within the week. If you have health problems you suspect are from mold, need an inspection because you are selling your home, are buying a home in which you would like a Pre-Sale Mould Inspection, or for any reason that is important to you, please let the office know so we may arrange an earlier appointment.

My home is brand new. Why do I have mould?

New homes are built so fast today that sometimes the building materials (i.e.: concrete, lumber) do not have enough time to dry out before they are covered with interior finishes thus locking in moisture. Remember mould needs moisture to grow.

I know I have mold. Why do I need you to come out to inspect?

Our certified inspectors can help you determine the cause of mould growth. They are also able to give suggestions on repair/remediation to help you solve your dilemma.

How much does remediation work cost?

Remediation costs vary greatly depending on the individual situation. Variables include the area affected (basement, attic, bathroom, kitchen, etc.), extent of contamination, materials impacted, and accessibility. Our inspectors can assess these items while inspecting your home.

Can I clean up the mold myself?

Mouldoff inspectors are trained to determine whether it is a do-it-yourself job or if it needs professional remediation.

I had an inspection by another company. Will you still do the remediation work?

Absolutely! We will gladly come and give you a written quote to complete the work.

How do you get rid of the mold?

Mould remediation methods change depending on the individual situation.